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Here's a good one that just happened to me today. My company's payroll was one of thousands around the country caught up in a Payroll Service Scam that just took place, the last two days - 9/5-9/6 2019. This meant that I had two straight days in which the amount of my last paycheck was 'reversed', so money was taken out. It was about $4000. I was frantically at the BECU center Friday morning before opening. I went back and forth all day, and I believe it will be taken care of. But some of my other accounts that use my checking account, like Paypal and Bill Pay systems have out of date checking account numbers now, so I need to change those. Yesterday, in the flurry of activity, I was handed a piece of paper with my new checking account number on it. Today, I'm in the process of making all those changes. Only, I can't find that piece of paper to save my life. I go online. The new account is not displaying yet! I already new this, but I tried anyway - about 4 pm, to call. The only thing I could get was the last 4 digits of it. So, I'm out of luck until Monday. This happens frequently, and no matter how many times you complain, they are not changing this. Just from the standpoint of customer service, I cannot understand why. And honestly, yesterday's events were not very satisfying either. As the day wore on and news of the scam began to circulate, the customer service people began to get a little more sympathetic, but one rep I talked to on the phone became very upset with me - she kept trying to correct me and tell me what had actually happened. At first I gave her room, thinking it was semantics but as the conversation wore on she absolutely knew what had happened, and she was absolutely incorrect. And I kept insisting that she was not quite understanding what had happened and what I was asking for. I got back in my car and found the first guy I talked to early yesterday morning, by now it's about 4PM, and his attitude had completely changed. Almost 180. He even came out to my car to pet my dog. I'm not making that up!! Anyway, this was about lack of phone support, but the entire experience the last couple of days, I believe are going to send me somewhere else. Thx.
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