This new Zelle program is terrible! I tried to send my contractors payments last night, around 8pm and after verifying twice, I sent 2 payments and then got locked out and a message said I cannot do anything until I call BECU to unlock it and that my payments will not be processed if I don't call the number. This morning, I called, followed the prompts to Zelle, and after a 10 minute hold time a person came on and looked up my account and said that a tech has to unlock it, even though I followed the Zelle help prompts. He said they have to screen us first to make sure we really need help with zelle?! THEN I get transferred to a queue with another 20 minute hold time. The person came on and unlocked it so I oculd complete my contracting payments, but 5 minutes after the phone call I got locked out again wiht the same "there is a problem, you need to call us!" Unbelieveable. I tried again, after 10+ minutes someone came on and said they couldn't help me and that tech hold is 20-30 minutes. This is ridiculous! I shouldn't have to call everytime I send a payment to get my new zelle account unlocked. Very unimpressed with this! I had pop money through BECU and it worked great, so why the change to such a complicated program that wasn't ready for roll out? Clearly the long hold times tells me there is massive problems with this program and it wasn't tested properly. Plus if you have to cancel a payment it will charge $25, yet POP money never did that! Zelle is a terrible program and BECU made a huge mistake switching to it. I have tried over and over again to contact them today but each time I call the hold time says longer than 10 minutes to get to a general rep and after already getting through after long hold times I know that after that 10+ minute wait I will then be transferred to a longer hold time. Inefficient VRU system. Also no option to have a rep call you back when there are long hold times! Do they think we all sit around and spend hours waiting on the phone to fix THEIR problems! I have a business to run! Wasted my time and money and still can't finish paying my contractors.
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