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@JohnS It appears that the card was already cancelled. The late night security services people just had misinformation I suppose. Anyways all is well. I still think it should instead be standard that you are NOT forwarded to someone but that they ask that you immediately call BECU directly. Just a thought! Thank you :)
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@JohnS I had the same experience two days ago! I got a call from a security person that asked if I made a recent charge - which I hadn't. Then they said they would forward me to BECU to have them turn my card off. So I was forwarded and the BECU person said how can I help you. They had no context of what was happening. So I told them and they said they turned my card off and that I would get a new one in the mail. However I just looked again today and I saw another charge! So I called back and then they said that my card was actually never turned off in the first place! Is it standard policy for the security person to forward your call to an actual BECU employee, or was this whole thing a scam??
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