Welcome to Community at BECU, a place for anyone who wants to talk about money, saving, investments and everything in between. Have a question or just want to get the community’s opinion on something? This is the place. It’s a great resource for peer-to-peer advice, access to the latest BECU news and behind the scene’s insights from BECU’s experts.
@JohnS hey that's awesome to hear! Thank you for listening and taking the concern to heart. Updates like the one you provided are always helpful when it comes to items that are being worked on, especially if it's not possible to show incremental progress. Thanks for your response. @Salvador thank you for the suggestion, super helpful! I was wary of exploring other options after having been burned by a few auto loan payment features, but I'm definitely going to give this one a go.
... View more
BECU's responses to this very reasonable, "why are we even having to ask for this" feature request are very disheartening. The original post is now over a year old, and absolutely no action has been taken. I'm honestly sincerely disappointed with BECU as I appear to be looking at a facade of "we're all about you, the member!" that disingenuously hides the kind of response that I was hoping to get away from when switching from This One Big Bank to BECU. Currently I can set up recurring payments on my auto loan via the online banking interface only as long as I set them to apply to the principal only. I cannot set up a regular payment on the car loan to be made automatically. This seems to be a very deliberate action as when you select the "Regular Payment" option, you just get to enter the amount you want to pay. As soon as you switch the selection to the "Principal Only" option, a bunch of additional entry fields pop up that allow you to set up auto payment parameters. Explicitly available for "Principal Only", explicitly not available for "Regular Payment". This is basically the opposite of the kind of "members first!" approach that I would expect from BECU. Additionally, there is the very frustrating and irritating issue raised by ChaddS about the lack of transparecy regarding payments going toward the loan or principal only. I have also fallen into the trap of making my first auto loan payment a few days too soon before the 12-day window, and was given zero indication that the payment would be going toward the principal only. A simple pop up "Hey just a heads up!" kind of info box, or brief persistent info on the page is all it would take to let people know. I was able to get it straightened out through calling customer service, but I'm really, really annoyed that this was even an issue in the first place. Again, seems like a deliberate obfuscation considering the fact that there's plent of "hey, info!" type of hints about other things on the site. The fact that these concerns and requests are now more than a year old is just sad. I'm feeling really let down by BECU.
... View more