Welcome to Community at BECU, a place for anyone who wants to talk about money, saving, investments and everything in between. Have a question or just want to get the community’s opinion on something? This is the place. It’s a great resource for peer-to-peer advice, access to the latest BECU news and behind the scene’s insights from BECU’s experts.
I recently had fraudulent withdrawals on my debit card. Luckily it was caught right away and within a week the funds were replenished by BECU. My only issue was that the call I received from the company that does the fraud monitoring for BECU didn't feel as professional and clear as I would expect. Once I heard there was fraud on my account I became suspicious that the call was actually fraudulent. It was especially suspicous once the company and they handed me over to BECU and I had to repeat a lot of the same information. I think there needs to be a more seemless transition between the two companies to put members at ease. Even having the call from the fraud monitoring company show up as a BECU number would be reassuring.
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