Welcome to Community at BECU, a place for anyone who wants to talk about money, saving, investments and everything in between. Have a question or just want to get the community’s opinion on something? This is the place. It’s a great resource for peer-to-peer advice, access to the latest BECU news and behind the scene’s insights from BECU’s experts.
Why can't we just submit a ticket for a repair directly from Money Manager in the app or on a browser? It could have identifying info attached to the ticket (with secure permission checkbox to share my info with tech support) as well as a problem description field. It would save me a lot time. Money Manager works well, but when there is a problem that I cannot fix (webmaster issue), the only way to fix it is: 1. call and wait on hold for several minutes 2. verify identity 3. explain problem 4. have call transferred to correct department (and wait on hold several minutes again) 5. verify identity 6. explain problem 7. identify accounts involved 8. wait and hope the ticket gets resolved, which it usually does, but there is no way for me to check the status without starting the whole process over again.
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