Hi @jarbot, I'm sorry you incurred fees for paying your loan early, that's definitely frustrating and we'd be happy to review your loan and see what we can do to help with the fee. If you haven't already, please give us a call at 800-233-2328, so that a rep can pull up your account details and get this sorted out.
We know the current payment experience isn't as good as it could be and we're working to make changes to improve this for our members. We recently added fields for "Minimum Payment Due" and "Due Date" for all BECU loan types (except mortgages payments) and we'll continue to update the community as we make progress in this area. JohnS
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