Chat would be awesome! It's my preferred method for contacting customer service. All the help, none of the hold music! The ability to answer account specific questions is a must, and thus, encryption is a must, too. But you guys are already pretty darn good with that already. :)
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(Apologies if this isn't where new suggestions go! Mods, feel free to move this post as necessary.) I know BECU does some cross-credit union banking (Is there a better term for this?), I was once able to deposit a check into my BECU account at a WSECU branch about 10 years ago. I really hope you guys can expand on this. I live in Kingston, and I use the local Kitsap Credit Union Branch's ATM often to get cash without getting hit with a fee. It's great, and very convenient. The only problem is, if I need to deposit a check, I have to drive 30 mins to Silverdale, which is quite out of my way. I do, of course know about picture deposit on the BECU app, but I generally prefer to make my deposits directly, and being able to cross-bank with KCU could be awesome. I debated closing my BECU account and moving to KCU, just for convenience. But I've got a good thing going with you guys and don't want to mess with it. Please make banking with you more convenient! (This problem could also be solved by opening up a Kingston branch. There's retail space here, too! Thanks!
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