Welcome to Community at BECU, a place for anyone who wants to talk about money, saving, investments and everything in between. Have a question or just want to get the community’s opinion on something? This is the place. It’s a great resource for peer-to-peer advice, access to the latest BECU news and behind the scene’s insights from BECU’s experts.
I received my escrow shortage statement in the mail today. I tried to pay the shortage using on line banking. The only options I am given is regular payment, late fee, or principle. I sent a message via message center and was directed to click on Mortgage, then select payment, then select escrow shortage, then it sends me to a page that wants my account number including RTN and my Mortgage number?! I thought I was on line banking, it should know all that, right?! Please fix this, I am sure I am not the only person whose taxes increased this year.
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Today I am very frustrated with BECU because I am unable to print my joint checking account statement from my online banking log in. I am told it is a programming decision, why?! I think whoever is a joint owner of an account should have equal access from their own log in, why make it difficult on your members?! I understand the reason it was instigated 40 years ago but now membership is open to all Washington State residents. Please update this antquated frustrating hassel of accessing our accounts easily online, including printing and reviewing e statements from either online account log in!!!!!!!!!
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