Welcome to Community at BECU, a place for anyone who wants to talk about money, saving, investments and everything in between. Have a question or just want to get the community’s opinion on something? This is the place. It’s a great resource for peer-to-peer advice, access to the latest BECU news and behind the scene’s insights from BECU’s experts.
It seems the BECU's system isn't quite setup for those who travel professional reasons . I spend about half the year working outside the country for extended periods in numerous countries . But when I called to put in a notice and told them just add frequent travel to western Europe for next five years ( after getting a bit frustrated with talking with a BECU rep who didn't seem to grasp this concept, he seemed to think people travel for vacation about once a year ) My other bank HSBC allows me to do this online without a hassle.
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I've have on a couple occasions had my card blocked for various reasons, usually when I'm travelling overseas without any out kind of warning from the Bank. The latest example was BECU issued me a new card without warning ( or explanation) while I was overseas ( this was the second new card in one month !!! ) . And since I can't check my mailbox from half way around the world I obviously don't know my existing card will stop functioning because I can't activate my card waiting in my mailbox. The bank should send clear and immediate warnings when a card is being blocked or purchases being declined for any reason. In the most recent incident after calling BECU I was told my card was reactivated my existing card ( which in reality it didn't ) and I told the people whose payment was declined the bank had fixed the issue ( which it wasn't ) which makes me look like a fool or a liar ... So please if you decide to stop the function of a card immediately notify the card holder. I shouldn't have to chase you down to figure out what's going on. Thanks Alex Schneider
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