Will bill pay ever get updated?

[gadget]

I see many posts from a year or two ago, asking for improvements to bill pay. Going into 2019, we should have full bill pay features on the app and improved functionality on the site. Will this ever be implemented?

I have been considering switching my bill paying account to another bank which has a full-featured app.

[JohnS]

Hello @gadget. Currently, Bill Pay within the mobile app allows you to:

•Schedule bill payments for the soonest possible arrival date or a future date
•Add new payees
•Edit or delete payees
•View or cancel scheduled payments

Would you mind elaborating on what full bill pay features in the app and improved functionality on the site includes? This will help me position your feedback when I share your comments with our digital team. Thanks! JohnS

[gadget]

John,

I should be able to see all my billers in a list, with their account number. I should be able to see which ones are due, when they are due, how much they are for. I should be able to click on the amount due and have it fill the date to pay. Then I should be able to schedule the payment. I would like to be able to see pending payments and recent payments too.

These are all features I can access, poorly, using my phone's web browser, but I shouldn't have to do that to manage my bills. This has been my primary reason for visiting the web site for the last decade or so, and it should be implemented in the app by now.

Thanks for your consideration.

[Opakhnyuk]

I think I agree with you, what specific bill pay features do you mean?

[cynthialait]

The UI is super clunky.  Please, I love being a BECU member, but dread using the site to pay bills, improve the UI!  The current UI looks like it was designed in 1985.

[JohnS]

Good morning @cynthialait. Welcome to the MIX and thanks for adding to the conversation. Besides the design of the Bill Pay system, what specific enhancements to the site would contribute to a better user experience? These details will help clarify when I provide feedback to our partners. Thanks! JohnS

[gadget]

John, what have you done with the suggestions I provided months ago? Nothing has changed despite giving you detailed info with pictures.

[JohnS]

@gadget We're always looking at ways to enhance our member's digital experiences and I've shared your comments with our Digital team. Currently, we don’t have plans to include your specific requests in any upcoming releases. We’ll continue to check back to see what type of support your idea gathers and we'll reevaluate when we have more community support. Thanks! JohnS

[Sthojo]

I would like a feature that allows you to check whether one of your existing bill pay accounts offers ebills.  I REALLY like having ebills, but AFAIK there is no way to check.  Recently I tried to find out about one of my bill pays by adding a new one, but clicking through the BECU categories rather than typing in the name.  I found that BECU had this bill pay, but under a somewhat different name than I used to set it up.  It made me wonder if I could get an ebill if I used the name that BECU had.