Show transaction limits in Online Banking

[kdau00]

BECU's support page on transaction limits suggests that members call or write to find out their current daily limits on debit card transactions, ATM withdrawals and check deposits. It would be more convenient to be able to see these limits in the Online Banking interface, increasing awareness of these limits among members so they could be prepared in the event of, for example, large purchases. This would also reduce contact center volume.

[KristinA]

@kdau00- Welcome to the MIX and thanks for sharing your idea, it definitely adds value in multiple ways. Displaying access limits in online banking isn't currently on our radar, but we'd love to see if the community agrees it's worth exploring. Cheers, KristinA 

[tmercer]

Seems like a no-brainer to me.  Transaction limits are basic and it should be easy to add code that pulls them from the appropriate repository and displays them with the detailed account information.

[REEDER]

Currently, and to the best of my knowledge, the only way to raise your personal ATM withdrawal limit is to call customer service.  The phone service is doable, but it does take quite a bit of time to get this done.  To clarify, I am talking about raising the withdrawal limit on a single transaction or just for one day.  For example, my withdrawal limit for one 24 hour period is set to $1,000.  But, a few times a year, I need to pull out around $5,000 in one 24 hour period.  This requires me to set aside at least 30 minutes to call customer service and ask them to raise my withdrawal limit.  Like I said, the phone route works pretty well, but it can be incredibly annoying depending on where you are (phone service), who you get a hold of (not all phone reps are created equally), and how quickly you need the money.  Usually when I need that much money it is due to a craiglist transaction, which generally happens very fast, so I need the money then.  It would be really really convenient to be able to log in to my account and up my withdrawal limit myself.   Thank you BECU for making this awesome website!!! You rock  

[JohnS]

@REEDER Thanks for sharing your experience with the community (and for the community kudos, too!) As @KristinA mentioned above, this isn't something we have on the radar right now. We're currently gathering support from the community to gauge desirability. In the meantime, one way you can let us know you'll be needing a higher limit without waiting on hold, is by sending us a secure message with Message Center in Online Banking. If you have any questions, please let us know. Thanks again! JohnS 

[REEDER]

Yo JohnS and KristinA!  It should now be on your radar or explain why something like this wouldn't be done tomorrow.  Seems pretty simple and obvious...  And please don't move my posts.  You meddling in the organic flow of information is troubling.  Free information sharing is key to the effective exchange of ideas.  You don't know what idea or post is going to take off based on how it is worded or presented.  I understand these two ideas are similar but they are not identical and thus will inevitebly trigger different levels of passion or actions when viewed.   

[JohnS]

 @REEDER Don’t we wish we had magic wands to make things happen overnight! We appreciate your enthusiasm around the community and the ideas and comments you’ve shared. We merge similar topics to demonstrate support for them if they are similar enough thematically- there’s power in numbers! Sharing your idea here is a great first step in making your needs known and sparking more discussion with the community around the idea and its various elements. Thanks for being part of the conversation! JohnS 

[KathrynM]

 One thing I like about BECU is that they continue to strive to take the mystery and sleight of hand out of banking. Like making our FICO score available to us. I agree that information about our transaction limits should be made readily accessible. 

[JohnS]

@KathrynM - Welcome to the community! Thanks for sharing and adding your voice to this topic! As this idea gathers support, we'll continue to share with internal partners and keep you posted on any developments! Have a great evening! JohnS

[KatieThurston]

I think this is an excellent idea! If I know I am making a large purchase, I'd much rather see online what my limit is instead of calling the 800 number.

[becuweca2]

The ability to find out my daily limit on ATM withdrawals is of no value to me as I already know it is $1K, don't use a debit card, and seldom deposit checks. (I am probably an extreme outlier, and thus my opinion might not be too relevant to most).

Because I have been the victim of identity theft more than once, I would be very concerned if my daily withdrawal limits could be changed easily online without some sort of extra security measures taken to ensure it was in fact me. The reality is that it is extremely rare for a busines to check to see if you are the person whose name is on the card, card skimmers are easy to acquire and use, it is very easy to get your personal information with minimal effort, and successful hacking and data breaches are very very common. 

I would prefer that any option to change daily withdrawal limits with a simple online transaction be optional and not the default policy.