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Send cards for joint accounts together

When sending new cards to customesr for accounts with more than one user/cardholder, send all cards for that account together. Sending one at a time does nothing but cause confusion and concern and may precipitate an unncecessary call from the customer. (Just as I'm about to call saying "where is my wife's card?")

2 Comments
Pathfinder

It also provides more opportunities for a card to be snagged by an identity thief... and don't think there's much more risk to the account in a thief getting two cards for the account instead of one when such a travesty should occur.

 

Just my two cents.

I definitely like this idea.

 

Thanks!

BECU Employee
Status changed to: Inactive