I think they should stream line and make the bill pay a more pleasant experience, perhaps with a better guide available to show new users a how to. My experience with the bill pay application was fraught with annoyances and difficulties that I believe could have been easily avoided. I haven't been on the bill pay long but if this issue has already been addressed then disregard this post. To sum up, I think BECU should:
Have a wel versed web designer revamp the page for user functionality and ease.
Possibly combine paying BECU, third Parties, and businesses into one cohesive form with drop down tabs or a more elegant visual experience.
Make it easier to navigate, set up, and most importantly remove payees.
Connect with more businesses and set up a system that allows the member to actually make sure the entity they are paying us the correct one, like by possibly linking the live customer service set up with the bill pay feature.
Allow acess to a visual bill pay window summary on the home screen, accounts page.
Make clearer what was paid with bill pay on the account page within the list of posted transactions and denote which items were paid electronically vs. with a mailed check.
This isn't an exhaustive list of all the things I think could be improved on within the bill pay system but I feel that, while other aspects of the website are more streamlined, this one has not been designed (or perhaps for some reason could not be designed) to the same quality standard.