I am new to BECU so getting up and running on all the features is a chore! I have been designing software for 30 years and my experience with the mobil app is less than optimal, much less!
First, it is on my phone which the app can verify! therefore, don't ask me to provide login every time! Hold the user/PW in the app and ask me one of my verification questions. Phone gets stolen, still can't get in! This makes it easier for me but still secure!
Second, I should be able to text a command to a BECU teller app, and get certain info such as Balance, recent deposits, recent charges, etc. I should be able to set what the time frame is for recent also.