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0 Kudos

Currently the mobile app and ATM’s don’t recognize money orders. I visited a new BECU service center yesterday with shiny new ATM’s and was able to finally deposit my money orders instead of going to a teller. It would be nice if they were all updated with this service or update the app to read them. Thanks 

Community Manager

Good morning @dizzywizzy and welcome to the MIX! Thanks for sharing your suggestion about depositing money orders through the mobile app and ATMs. I'm glad you were able to get your items deposited through the fancy new ATM. Money orders present a challenge to the app because they can be formatted in multiple ways. This makes it difficult for the software to read and accept the items. I'll check with our mobile team to see if this is something we are looking to enhance down the road. Thanks again for sharing! JohnS