I'd like an easier way to pay my BECU CC and auto loan through the app

Paying my BECU credit card and auto loan is pretty easy on the website, but I really don't logging in to the website anywhere other than at home. I'd like to be able to pay both of these on the app, but I haven't been able to see a way to do it. I can "transfer" money to those accounts, but that does not feel like a payment and doesn't tell me the different information about what the minimum payment is or when it's due. Am I missing something?

6 Comments
Community Manager

Hey @jlucas2001 Thanks for sharing. You're not missing anything. Making payments to your auto loan and Visa through the app are indeed currently done as "transfers". While it doesn't have the same feel as a payment, it does still process as one. As far as adding the minimum payment and due dates, these are features we have on our radar as future enhancements for both online and mobile banking. We'll update the community when we have more details to share! Let me know if you have any questions. JohnS

Trailblazer

The thing I really don't like about "transferring" instead of paying the bill, is that you can't set it for another date. Transferring funds can only happen immediately. 

Sightseer

I agree with @jlucas2001jlucas2001, from a UI perspective its kuldgey at best.  As it had been explained to me yearss ago, this was a just a temporary solution, and had come about because fo the different 3rd parties involved, and the fact that doing a transfer didn't cost BECU as much as a transaction executed through the Bill Pay service.  Not sure how much truth there is in that, but having the ability to pay our BECU CC through the app instead of doing transfers shoudl definitely be listed as  customer driven use case for improving the service.


@jlucas2001wrote:

Paying my BECU credit card and auto loan is pretty easy on the website, but I really don't logging in to the website anywhere other than at home. I'd like to be able to pay both of these on the app, but I haven't been able to see a way to do it. I can "transfer" money to those accounts, but that does not feel like a payment and doesn't tell me the different information about what the minimum payment is or when it's due. Am I missing something?


 

Community Manager

Hi @Poissanb, we hear you and are looking into ways to make this a better experience for our members. For the time being, you can make a payment to your Visa, via the "transfer" area in the app. To set up ongoing automatic payments, there's a form you can complete that will allow you to set up auto payments for the minimum or balance in full, so you don't have to worry about missing a due date. I'll be sure to keep you updated on enhancements to the mobile app when I have more details. Thanks!

JohnS 

Sightseer
I would like to see a change in online banking so when you press on your account in mobile version you can see you due date for credit card or credit limit
Community Manager

@Amandasunshine Thanks for adding to the conversation! I continue to share feedback with our digital team and will keep you updated on enhancements to the mobile app when I have more details. Thanks! JohnS