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Freeze Cards at will

Competitors have the ability to freeze cards and unfreeze them with a mobile app, or email contact. If you know you aren't going to be using your card for a while, the ability to freeze it for peace of mind would be great, as well as if you may have misplaced it, you can freeze it and if it turns out it was just lost in a pant pocket you can un freeze it. I think this would be an excellent saftey feature

30 Comments
Sightseer

this would be a good and valuable app.....as long as it does NOT get hacked.  I would hate to have my card cut off without authorization or by the wrong person.


@shayzyme wrote:

Competitors have the ability to freeze cards and unfreeze them with a mobile app, or email contact. If you know you aren't going to be using your card for a while, the ability to freeze it for peace of mind would be great, as well as if you may have misplaced it, you can freeze it and if it turns out it was just lost in a pant pocket you can un freeze it. I think this would be an excellent saftey feature


 

BECU Employee
It would be great if someone could block their debit card and credit card online and on the app. There could be an option for a permanent block and one for a temporary block. The temporary block would be nice if someone misplaced their card but think it might be lost in their house. This way if found it can be undone.
Sightseer

It would be cool if you could put a freeze on your card if you leave it in a card swipe or some place else. I saw it advertised on TV once.

Community Manager
Status changed to: On the Radar

Good morning All - I wanted to give you a quick update on this idea. This is something our digital team has on their radar as a future enhancement for card management. The timing isn’t planned out yet and we agree that having this tool will be valuable, so we’ll be sure to keep you posted on further developments as we get them. Thank, JohnS

Explorer

CardValet would be a great company to partner up with for this!

Community Manager

Hi @KatieThurston Thanks for sharing! I'll pass your suggestion to our digital team to consider when they move forward with this idea! JohnS

Sightseer

I love this idea!!  I could have used it several times last year.

Community Manager
Status changed to: Under BECU Review

Hi All - Thanks for your support of this idea. Our Digital team is reviewing this for development in 2018 - stay tuned here for updates! JohnS

Wanderer

I was part of a beta program with BECU a couple of years ago with the app to do all the things people have said they want, freeze card, limit to specific types of transactions and even limit to a specific area.  I love it but once the program ended so did the app, I hope this will be part of the 2018 effort.

GH
Sightseer

The lack of this and the unwillingnes of BECU to support it is why I cancelled my BECU Visa account.