Escrow shortage should be option on BECU loan payments

I received my escrow shortage statement in the mail today.  I tried to pay the shortage using on line banking.  The only options I am given is regular payment, late fee, or principle.

 

I sent a message via message center and was directed to click on Mortgage, then select payment, then select escrow shortage, then it sends me to a page that wants my account number including RTN and my Mortgage number?!  I thought I was on line banking, it should know all that, right?!

 

Please fix this, I am sure I am not the only person whose taxes increased this year.

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