I received my escrow shortage statement in the mail today. I tried to pay the shortage using on line banking. The only options I am given is regular payment, late fee, or principle.
I sent a message via message center and was directed to click on Mortgage, then select payment, then select escrow shortage, then it sends me to a page that wants my account number including RTN and my Mortgage number?! I thought I was on line banking, it should know all that, right?!
Please fix this, I am sure I am not the only person whose taxes increased this year.