Escrow shortage should be option on BECU loan payments

I received my escrow shortage statement in the mail today.  I tried to pay the shortage using on line banking.  The only options I am given is regular payment, late fee, or principle.


I sent a message via message center and was directed to click on Mortgage, then select payment, then select escrow shortage, then it sends me to a page that wants my account number including RTN and my Mortgage number?!  I thought I was on line banking, it should know all that, right?!


Please fix this, I am sure I am not the only person whose taxes increased this year.