Yes this is SO difficult. This is my only credit union and I live in Texas so we have no BECU branches here. If I forget my pin (and I have!) My only option is to wait a week or two for the mail. Thank God I havent needed to get cash out of an ATM! There must be some way to safely do this online, I mean it's 2018 and we have smart homes for goodness sake!
I can understand how this would be frustrating, especially if you're not close to a BECU ATM or branch. The good news is our Digital team has begun work on this idea. Stay tuned here for updates! Have a great afternoon! JohnS