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Debit card PIN changes for out of state customers

Currently unless you live near a BECU ATM there's no way you change your debit card pin number. For out of state members this is frustrating. Please streamline this process via our online account like other institutions
3 Comments
Sightseer

Yes this is SO difficult. This is my only credit union and I live in Texas so we have no BECU branches here. If I forget my pin (and I have!) My only option is to wait a week or two for the mail. Thank God I havent needed to get cash out of an ATM! There must be some way to safely do this online, I mean it's 2018 and we have smart homes for goodness sake! Robot Happy 

Community Manager
Status changed to: In Development

I can understand how this would be frustrating, especially if you're not close to a BECU ATM or branch. The good news is our Digital team has begun work on this idea. Stay tuned here for updates! Have a great afternoon! JohnS

Community Manager
Status changed to: Idea Built

Manager Your Debit Card is now available in Online Banking!

 

Thanks to @Sksjobrien for sharing your story and idea with the community! I’m excited to let you know that both personal and business members can now self-manage their debit cards. Functionality includes;

 

  • Activate issued cards.
  • Change or choose your PIN.
  • Temporarily pause active cards.

 

To access this feature in Online Banking, click on “Manage Your Debit Card” in the Related Tasks menu on the right side of the screen. You can also access through the Account Services tab at the top right. If you have any questions, please let us know. Have a great weekend! JohnS