Attach File when sending a message to BECU from online banking

I just noticed that when I create a new message to send to BECU, I cannot attach a file. This is a bit annoying, as sometimes the easiest way to communicate information is by taking a screenshot and then saving it as a jpeg or possibly attaching a bank statement or an ID document, or anything.

 

I would highly recommend you allow attaching files when sending a message to BECU. This will save customers and your customer support representatives time when communicating with each other.

1 Comment
BECU Employee
Status changed to: On the Radar

@gemmert47- Thanks for sharing! We're planning to make updates to Message Center next year so we'll be sure to share this enhancement for consideration as our digital team begins to review and scope out the potential improvements. Cheers, KristinA