Tourist

HTTP Error 400. The size of the request headers is too long.

I'm receiving a "BAD REQUEST" error message when trying to log back into my BECU account this morning (20190517) after a session time-out; does anyone know what is up with this?   Thank you Robot Happy

2 REPLIES 2
Community Manager

Re: HTTP Error 400. The size of the request headers is too long.

Good morning @eDen. Welcome to the MIX! I'm sorry you're having trouble accessing online banking. Here are some general troubleshooting tips that usually help resolve the issue. If they aren't successful, we'll need to speak with you further. Please try the following;

 

*Clear browser cookies and cache.
*Close completely out of your current browser session and starting fresh with a new browser session.


If you're still unable to access the site after completing these steps, I would recommend using the Mobile App or contacting us directly for online support. You can reach us at 800-233-2328. Thanks, JohnS

Sightseer

Re: HTTP Error 400. The size of the request headers is too long.

I have the same issue occasionally and yes, closing the browser completely (annoying because I have other tabs open that I then need to open again) takes care of it. I still wonder if there isn't something BECU can do about this since I never encountered this problem with Bank of America Online banking. Maybe there have better programmers at BofA.