We’re continuing to work on the ATM enhancements we shared with you last year in this post and also wanted to provide some additional news and updates.
After much intense research and evaluation, it’s been determined we won’t be moving forward with the prestaging of ATM transactions through the mobile app at this point. We uncovered that participation in the pilot was very expensive, the option to pre-stage would have only been available on a limited number of withdrawal-only transactions, and there would have been a cost to enrolled users which we believe would not add value to our entire membership. We’re focusing instead on more widely beneficial enhancements. With that being said, we will continue to monitor the evolution of pre-staging transactions and its expanding support into other transaction types – such as deposits.
Read on for more!
We are still working on functionality to select your own bill denominations upon withdrawal, which will also include a future pilot to evaluate the capacity and desire to support an additional $5 bill denomination.
This fall, we’ll also be removing the ATM Preferences functionality. Based on member feedback and analysis, we learned that only a small percentage of our membership used the preferences options. so we'll be taking the opportunity to speed up the ATM transaction time by removing the extra step for the ATM to look for and retrieve preferences - even when there weren’t any set up.
And last, but certainly not least, we’re bringing you brand new ATMs with improved performance and technology. Not only will all new ATMs be the updated style, we’re also replacing up to 45 of our higher volume, older model machines. This means a faster ATM experience and shorter lines to wait in. Winning!
These new ATMs have a larger 19” screen for enhanced readability, a longer, integrated mirror to increase the reflection area behind you for better security and awareness of your surroundings, a flush ATM card reader to deter fraudulent add-on card reading devices, and a new placement of the keypad for easier reach and greater privacy when entering your PIN.
All these enhancements are based on your feedback so we’re very excited to bring them to you. Thank you for helping us continue to improve your experience.