The single best feature I've seen in online chat experiences: email me a transcript of this session.


I always want a record whenever possible, and recently found myself taking seven screenshots (on a very large monitor) to accommodate me keeping record of a customer service discussion over chat because that company's service did not provide this option.


And since everything is already typed out on my computer, I'm certainly not going to take hand written notes on the conversation... that's just silly business.

BECU Employee

Silly business for sure! Thanks for the suggestion, we're taking notes! (Not handwritten, of course). Cheers!

Former Employee
Status changed to: Check out this idea!
BECU Employee
Status changed to: In Development

@fremast- Great news! We were able to get your specific idea on transcripts incorporated into the business case and requirements for the online chat project. Thanks and cheers, KristinA