Online Chat suggestions

Thinking of activities I would use online chat for, the biggest one for me would be:

1. Help navigating online - ex. How do I remove a Payee within the Payments area or Where are my statements?


Would be interesting to transtion from online chat to a text chat as more and more people use text for regular communication. 

Former Employee
Status changed to: Check out this idea!
BECU Employee
Status changed to: Under BECU Review