As part of our monthly series where we interview experts here at BECU, we sat down for a conversation with Alvin Lee, Digital Channel Manager with the Online Banking team.
What Do You Do at BECU?
I work with the Online Banking team here and serve the role of Product Owner. I am responsible for defining and prioritizing the digital roadmap that my awesome technical team is responsible for delivering. This roadmap includes cool new features, improvements to existing functionality and the maintenance of key backend systems.
What Were Some of the 2018 Highlights for Online Banking?
2018 was a busy year for us, and we were proud of the work we did! This past year we launched some cool new tools for members to self-service their Travel Notifications requests and to be able to put a temporary Pause on Debit Cards.
We also launched our first BECU Alexa Skill to test the waters of smart speakers. We also made improvements to the security of our backend systems, which we look forward to continuing in 2019. We also worked hard to make our digital assets, including Online Banking and the Mobile App, to be accessible and ADA compliant.
What Can We Look Forward to in 2019?
Our goal always remains to provide strong member value with our services and digital products. In 2019, our focus will continue this particularly in the improvement of security of our members’ data and accounts and scaling the infrastructure of our backend systems.
We also are excited to launch some additional self-service features meant to enable members to control when, how and where their debit cards can be used, including activating issued cards and changing their PIN. More to come on these features so I won’t spill the beans too soon!